Seeking virtual patient care coordinator for fast-growing functional medicine clinic
The California Center for Functional Medicine (CCFM) is a functional and integrative medicine clinic in Berkeley, CA. It was founded by Chris Kresser, M.S. L.Ac, and Sunjya Schweig, MD, with the mission of providing patients with an investigative approach to healthcare that is both high-tech and patient-centered.
We are currently seeking a virtual patient care coordinator to join our fast-growing team.
Responsibilities will include:
— Communicating with patients daily through the Patient Portal and by phone as needed
— Forwarding patients' questions to the appropriate clinician and then following up with patient when the clinician replies
— Uploading faxes and documents into the Patient Portal
— Ordering lab kits to be drop-shipped to patients (generally done online; occasionally via fax or phone)
— Ordering supplements to be drop-shipped to patients from our online distributors
— Providing patients with instructions for completing lab tests
— Scheduling patient's appointments and answering questions regarding how to prepare for appointments
— Responding to patient inquiries about lab kits and supplements
— Working closely with office and operations staff to keep the clinic running smoothly
The ideal candidate will:
— Be extremely detail oriented
— Have outstanding technological savviness and capability with the ability to move seamlessly between a variety of different software and cloud-based applications.
— Be able to perform repetitive tasks without losing focus
— Be able to work independently and remotely in a fast-paced environment with a distributed team
— Take responsibility for their actions and behavior
— Have interest and experience, either personal or professional, in integrative/functional medicine and the influence of lifestyle and food/diet on health
— Support and respect other team members
— Value work-life balance and self-care
— Share our vision of a healthier, happier world
Requirements and qualifications:
— Capable of learning new software programs quickly
— Strong writing, grammar and spelling skills
— Able to communicate professionally on the phone
— Computer hardware and internet access designed for speed and efficiency
CCFM is currently a lean, distributed clinic, with four small patient-care offices in Northern CA with no front-desk or administrative staff space. You will work remotely from your home or home office, and thus will need your own computer with high speed internet, printer, phone, and other equipment. This job requires the use of a Mac computer, either laptop or desktop. Some of our programs only run on a Mac.
This position will start out part time during training, but will quickly evolve into a full time position. We estimate that the position will require about 32-40 hours per week. Compensation is $15-18/hr.
Please fill out the application on the next page to be considered for the position. Make sure to follow instructions closely!